Coastal GP Skincare privacy policy.

Last updated: July 2026

Who we are

Coastal GP Skincare is a doctor-led skincare and aesthetics clinic. This privacy policy explains how we collect, use, store and protect personal information when you use this website, contact the clinic, book an appointment, or interact with us online.

The website

This website is intended to provide information about Coastal GP Skincare, our services, appointments and clinic updates. We take a proactive approach to user privacy and aim to ensure that appropriate steps are taken to protect the personal information of people who visit or contact us through the website.

This policy is intended to reflect UK data protection requirements, including the UK GDPR and the Data Protection Act 2018.

Information we may collect

We may collect personal information when you contact us, make an enquiry, request information, book an appointment, or use a linked booking or communication service. This may include your name, email address, telephone number, appointment information and any details you choose to provide in your message.

Please avoid sending sensitive medical information through general website forms or social media messages unless you are using an appropriate secure system requested by the clinic.

How we use your information

We use information you provide to respond to enquiries, manage appointment requests, provide information about our services, support treatment planning, and communicate with you about your care or clinic updates where appropriate.

We do not sell your personal information. We only share information where necessary to provide services, comply with legal or professional obligations, use trusted service providers, or where you have asked us to do so.

Contact and communication

Users contacting this website and/or Coastal GP Skincare do so at their own discretion and provide personal details at their own risk. We take reasonable steps to keep information private and secure, and we only keep personal information for as long as it is needed for the purpose it was collected, or as required by law, regulation or professional record-keeping obligations.

Where you contact us by email, telephone, booking system or online form, we may use the information submitted to answer your question, manage your appointment or provide relevant service information.

Cookies and analytics

This website may use cookies to improve the user experience and understand how visitors use the site. Cookies are small files saved to your device that help websites remember information about your visit.

We may use services such as Google Analytics or similar tools to understand website traffic and improve the website. These tools may use cookies to collect anonymous or aggregated information about how visitors use the site. They are not intended to collect medical information or directly identify you.

You can block, delete or manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

Booking systems and third-party services

We may link to trusted third-party services for appointment booking, payment, skincare recommendations, email communication, analytics, maps, social media or other clinic-related functions. These services may process your information according to their own privacy policies and terms.

When you follow a link to an external service, you should review that service’s privacy information before submitting personal details.

External links

Although this website aims to include quality, safe and relevant external links, users should always take care before clicking external links. Coastal GP Skincare cannot guarantee or verify the contents of third-party websites and cannot be responsible for any damage, loss or implications caused by visiting external websites.

Email updates and marketing

If you choose to receive updates from us, we may use your details to send relevant information about clinic news, skincare information, offers or events. You can ask us to stop sending marketing communications at any time.

We do not pass personal details to third parties for their own marketing purposes.

Social media platforms

Communication, engagement and actions through external social media platforms are subject to the terms and privacy policies of those platforms. Please use social media with care and avoid sharing sensitive personal or medical information through public comments or direct messages.

Coastal GP Skincare will not ask you to share sensitive medical information publicly through social media. If you need to discuss personal or clinical details, please contact the clinic through an appropriate direct channel.

Security and retention

We take reasonable steps to protect the personal information we hold. However, no website, email system or online service can be guaranteed to be completely secure. Information is retained only for as long as necessary for clinical, administrative, legal, regulatory or professional reasons.

Your rights

You may have rights under UK data protection law, including the right to request access to your personal information, ask for corrections, object to certain processing, request deletion where applicable, or ask for processing to be restricted.

If you have a concern about how your information is handled, please contact us first so we can try to help. You also have the right to raise a concern with the Information Commissioner’s Office.

Contacting us

If you have any questions about this privacy policy or how your personal information is handled, please contact Coastal GP Skincare.

Email: DrKemp@coastalgp.co.uk